Consultancy is dead …

Change is the new Norm.  Post COVID, the world of business has been forced into further change and whether impacted positively or negatively, most businesses have a change agenda. So here is the conundrum organisations must grapple with – how to deliver change and transformation in a timely, cost effective way when there is a lack of skills and experience in the business to successfully deliver that change.

For many Clients, having reluctantly accepted the need for external help, they call in a top consultancy. Most will go on to tell of eye watering costs, how the project over ran or did not go to plan, poor execution/implementation, lack of expertise etc. Sound familiar?

Such failures were evidenced by McKinsey who found that 70% of all change programmes fail (Why do most Transformations Fail: McKinsey, 2019). But why is this?  We believe it is down to poor planning, poor execution and, most importantly, the wrong people delivering.

Unfortunately, despite McKinsey’s findings, there have been few, if any, alternatives. Until now!  With The Norman Broadbent Group you will get access to experienced, outcome focused professionals. They will involve your teams, mentor and coach your people through the change process, and deliver as promised – on time and to budget – before seamlessly transitioning everything back to you. Our network of tried and tested ex-Big 4 Consulting and C-Suite Professionals have a proven history delivering long standing and sustainable transformational change. From establishing the business case, through to PMO creation, the design, testing, delivery, and hand over … you will get a team that works with you to understand your challenges and mobilises with the end delivery in mind. Our teams are there for the duration to ensure successful delivery and transition into BAU.

In summary the benefits of using our Interims versus highly priced Consultants are as follows:

  • By creating a platform for change with good governance, checks and balances can be redeployed
  • The engagement of internal staff means they will not only learn new skills but also help embed that change into the business
  • You will see up to 50% cost savings against the typical rate card of a consultancy
  • A programme team that will report to you as the client
  • A team which will be controlled and selected by you, the client
  • Delivery which is enhanced by an effective transition programme to hand back to BAU
  • Programmes delivered on time, on budget, and with an engaged team

Our 2020 Free White paper which explores the benefits as well as exclusive data collected over 45 PLC’s as to the charge rates of the Consultancy houses is available on request.

Finally, let me leave you with this thought. As the world has changed, it’s time to think differently about how your business delivers change.

If you would like to confidentially discuss how The Norman Broadbent Group could help you overcome your business or people challenges, please contact, Angela Hickmore on 07483 015 584 or via email at


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Case Study: Interim CIO, Industry Sector: Private Equity

Our CIO Interim Practice supports Organisations and Boards experiencing change and transformation, gap management challenges, and pressure points. A confidential service built on over 40 years of experience, our networks of Interim Executives allow us to introduce trusted senior Interim Managers within days so that business momentum is not lost.


Norman Broadbent Interim Management were asked to support the COO of a leading European mid-market Private Equity firm. ‘Top 5’ in its field, they needed to find a senior Interim Head of Technology to initially work alongside, then take over from the CIO. The were a number of immediate issues to deal with, but primarily the management had lost confidence that Technology could deliver to the organisation. This meant more management time was being spent addressing shortfalls, downtime and other issues, while limiting strategic development. In addition, the board wanted an IT leader who could not only “get it done”, but also one that could contribute to Portfolio activities as well. The Board were keen for us to support the COO and provide a ‘C’ level Interim Manager who would right the ship, get technology working again and start a review , rebuilding confidence throughout the organisation.


We arranged to meet the clients in their London Offices, and took an in-depth brief. Given the sensitivity of the role, the client also asked us to work under NDA. We started to immediately to engage with the Norman Broadbent network, and set about meeting and briefing relevant Interim Managers, all under NDA. Within 72 hours were able to submit four qualified, available and referenced candidates to the client. The top three were interviewed, and two candidates went through to a final meeting with a New York based board member. Feedback from this was both were appointable, so when the first candidate pulled out at point of offer, we had a very strong fall back candidate who accepted the role.


The client appointed our Head of Technology within a week of our first conversation, and he started the following week. Immediately, the Interim Manager was able to identify key issues in service delivery, and remedy them to the delight of the stakeholders. Furthermore, he began rebuilding the trust that had broken down, utilising this when he stepped into the CIO role. He also began to put in place a new strategy, including an enterprise cloud migration, allowing this truly global firm to work seamlessly 24/7 from any office. In addition to all the core challenges, he was also asked by the firm to support with due diligence on future acquisitions, as well as supporting and advising the leadership of existing portfolio companies. The firm were delighted, renewing him a number of times, and he was described by one ExCo board member as “simply a gamechanger”!

For a confidential call to discuss how Norman Broadbent Group could help you overcome your business or people challenges please contact Mike Davies on 07411 686616 or via email at

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Case Study: Interim H&S, Getting back to work, safely

Health & Safety Covid Case Study:

Interim Occupational H&S Consultant


  • Our client had an urgent need to conduct a fast and extensive review of their Occupational Health and Safety plans specifically relating to re-opening a key site post Covid-19 lockdown.
  • 27 independent interims were identified and approached. Our focus was on candidates with significant previous  experience in successfully delivering independent reviews within Manufacturing businesses.
  • The candidates were shortlisted within 72 hours of briefing. Our Client was  delighted with the speed, professionalism and  thoroughness of our process.


  • Our Client, a leading British automotive manufacturer and luxury brand, is preparing to reopen a key site to commence work quickly (and safely) once the Covid-19 lockdown is relaxed.
  • To ensure their existing H&S team’s planning and procedures are robust and optimum, they urgently needed to conduct an independent review of all aspects of Occupational Health & Safety.
  • To achieve their H&S objectives, they had two choices. Either engage an expensive H&S lawyer or bring in a dedicated expert on an interim contact experienced in both legal aspects and additional business needs to review the current structure and advise on improvements. Having consulted us about available talent, they chose the latter option.


  • Once instructed, we quickly set about identifying candidates with previous experience in successfully delivering these type of extensive site reviews within similar manufacturing environments.
  • 27 Interim consultants were identified and approached. They were then filtered further, and a shortlist of suitable candidates shared with the client.
  • During a further review with the Client, we went through the relevant experience and suitability of each candidate in detail. During this review, three candidates were selected for interview.


  • The candidates were shortlisted within 72 hours of briefing, with the entire process taking seven days. The successful candidate had operated at the highest level in this field, recently working with the government as one of their chief advisors. They also had significant relevant experience within the manufacturing sector.
  • Our Client was delighted with the speed, professionalism, and thoroughness of our process. Most importantly, they were very impressed with the quality of candidates. Their chosen candidate delivered above and beyond the Client’s expectations.
  • The use of an Interim not only gave our Client an independent viewpoint, but also brought some innovative solutions to the assignment in a cost-effective, time-efficient manner.

If you would like to confidentially discuss how The Norman Broadbent Group  could help you overcome your business or people challenges,  please contact, Nick Behan, on 07748 760 937 or via

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