Consumer Sector: Talent & Market Intelligence

Customer insight: how much is too much? This month, customer insight - the holy grail of retail and consumer marketing – has been a “red thread” through a number of our client discussions. Indisputably, we live in an age where personal data is king: snippets of customer information are gathered...

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A changing mix of proposition (and people)

Just when you thought it couldn’t get any worse, it did. Thomas Cook went into liquidation … Ted Baker swung from a £24.5m profit to a £23m LFL loss for the 28 weeks to August 10 … and even Aldi, with its outstanding track record of growth, saw increased levels of...

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Making work more “Human” (and the not so secret seven)

For many senior leaders, keeping things practical and focussed in order to achieve tangible yet meaningful stretch goals is a norm few would disagree with. However, for all levels of management, success is as much about how the results are achieved as the outcomes themselves. This is especially relevant for...

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D2C Retailing – Evolution or Revolution?

Direct to consumer retailers have been the success story of the 2010s. Brands such as Harry’s, Caspar, Made.com, and others, have gone from fledgling start-ups to agile VC backed businesses. As they continue to evolve, market expectations are defied, and the traditional retail space is disrupted. D2C’s have several key characteristics: ...

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