The Purposeful Strategist, a podcast from Menkus & Associates in partnership with Norman Broadbent, shares conversations with CEOs on how they translate organisational purpose into bold strategy, real impact, and lasting results.
How do you scale a professional services business at pace without losing sight of the people and values that underpin it? In this episode, Peter Haden, CEO of Fletchers Group, explores the challenge of balancing ambitious growth with the standards of service and care expected from one of the UK’s leading personal injury and clinical negligence law firms.
As a private equity-backed business, Fletchers has placed significant emphasis on growth, including a strategic approach to acquisitions. Peter discusses the distinctive challenges of applying a growth mindset within a law firm, where legal expertise and commercial management need to work hand in hand. He also shares how regular, detailed reviews across the business help maintain focus and accountability as the organisation evolves.
Alongside growth, Peter emphasises the importance of Fletchers’ social values and the responsibility that comes with supporting clients through some of the most difficult experiences of their lives. Empathy and professionalism are central to the client relationship, while a focus on flexibility and employee experience helps the firm attract and retain talented people.
For Peter, there is no necessary trade-off between purpose and performance. The conversation explores how putting clients and colleagues first can strengthen the business too, demonstrating that doing the right thing for people and doing the right thing commercially can be closely connected.